← Back to Home

Support & Documentation

Last updated: March 27, 2026

1. Getting Help

Support for all Samurai Labs apps is provided directly by Krisztian Banhidy. We are a small, focused team and take pride in responding personally to every support request.

Primary support channel: support@banhidy.hu
Include the app name, your Atlassian site URL, and a description of your issue.

You can also reach us via the "Support" link on each app's Atlassian Marketplace listing.

2. Response Times

Issue Type Target Response Time
Critical issues (app not loading, data loss, security concern) Within 24 hours
General bugs and unexpected behaviour Within 48 hours
Configuration and usage questions Within 48 hours
Feature requests Within 5 business days

Response times are measured in calendar hours. We aim to meet these targets for all inquiries regardless of subscription tier. Support is provided in English, Hungarian, and German.

3. What We Support

We provide support for the following types of requests:

4. Before Contacting Support

Many common issues can be resolved quickly with these troubleshooting steps. Please try the following before raising a support request:

  1. Verify you are on the latest app version. Open the Atlassian Marketplace and check that the installed version matches the current listed version. Updates are deployed automatically on Forge, but settings changes sometimes require a refresh.
  2. Check your Atlassian product version. Our apps require current versions of Jira, Confluence, or Compass (Cloud only). They are not compatible with Atlassian Server or Data Center.
  3. Clear your browser cache and reload. Many UI glitches are resolved by a hard refresh (Ctrl+Shift+R / Cmd+Shift+R) or clearing cached data.
  4. Try a different browser or incognito window. Browser extensions (particularly ad blockers and CSP extensions) can interfere with Forge app iframes.
  5. Check the Atlassian Status page. Platform-level incidents on Atlassian's side will affect all Forge apps. Visit status.atlassian.com to check for ongoing incidents.
  6. Check your user permissions. Some features require Jira/Confluence admin permissions. Ensure the logged-in user has the required role.

5. Documentation

Each app has a dedicated documentation set hosted on Confluence, covering all features and configuration options. Documentation covers four areas for every app:

CostLens

Documentation covers cost entry and allocation, department configuration, currency settings, forecasting, budget management, FinOps dashboards, chargeback reports, multi-site setup, waste detection, and CSV export. Links will be added when published.

GuardRail

Documentation covers audit log configuration, rules engine setup, IP allowlist management, compliance framework selection (HIPAA, PCI DSS, SOC 2, custom), risk scoring, anomaly detection, auto-response workflows, executive dashboard, and webhook integration.

SmartTag for Jira

Documentation covers AI tagging configuration, taxonomy governance, confidence thresholds, undo and activity logs, bulk rename, usage analytics, template management, duplicate detection, and multi-language support.

SmartTag for Confluence

Documentation covers auto-labeling setup, taxonomy management, quality scoring, content classification, inheritance rules, bulk operations, knowledge graph, gap detection, lifecycle policies, Rovo action integration, and cross-space standards.

PagePulse

Documentation covers health scoring configuration, link checking, ownership assignment, review cycles, archival workflows, engagement tracking, Jira sync, stale page detection, digest notifications, space health dashboards, and the global dashboard.

ServiceCost

Documentation covers CSV import setup, scorecard configuration, cost allocation, tag management, showback reports, environment tracking, budget approvals, anomaly detection, and Compass component sync.

6. Reporting a Bug

Good bug reports help us fix issues faster. When reporting a bug, please include as much of the following as possible:

The more detail you provide, the faster we can diagnose and fix the issue. Send bug reports to support@banhidy.hu.

7. Feature Requests

We genuinely welcome feature requests — many of the most useful features in our apps came directly from user feedback. To suggest a feature:

We review all feature requests and incorporate them into our planning. We cannot guarantee implementation timelines, but we will acknowledge every request and let you know if it is on our roadmap.

8. Billing & Subscriptions

All billing and subscription management for Samurai Labs apps is handled exclusively by Atlassian Marketplace. This includes:

For billing issues, contact Atlassian support directly. We are not able to modify subscriptions, process payments, or issue refunds from our side — all of these actions must go through Atlassian.

If you have a question about which subscription tier is right for your team's needs, we are happy to advise — email us at support@banhidy.hu.

9. Contact